Teamwork - Upskill to Own

Mission-directed work teams are groups of employees that are empowered to make decisions and take actions related to their specific work process or area of responsibility. The key characteristics of mission-directed work teams include: Summary of Key Points on Mission-Directed Work Teams TopicKey PointsDefinitionCross-functional, empowered teams with clear objectives. Increased autonomy to improve efficiency.BenefitsRequires management trust and a mature team. Can cause role confusion.ChallengesDefine purpose, select cross-functional members, and provide training and empowerment.Creating TeamsDefine purpose, select cross-functional members, and provide training, and empowerment.ExampleNew product development team driving full process.Required SkillsImproved quality, faster work, higher engagement, and development of employees.Performance MetricsLeadership, project management, problem-solving, and communication.Management SupportFacilitate vs. micromanage. Give authority within boundaries.Conflict ResolutionEstablish constructive norms. Facilitated discussion and compromise. Definition of Mission-Directed Work Teams A mission-directed work team is a semi-autonomous group of employees who are responsible for a defined segment of an organization's work. They are given clear objectives by management but are empowered to decide how best to achieve those goals. The team is cross-functional, meaning members come from different departments or areas of expertise. The purpose is to increase efficiency and productivity by delegating decision-making authority down to the employee level. Some key elements of mission-directed work teams: Empowered to make decisions related to their work area Given clear goals and objectives by management Cross-functional membership Increased autonomy and authority Responsible for their segment of the organization's work Focus on continuous improvement What are the benefits of mission-directed work teams? There are several potential benefits to using mission-directed work teams: Increased efficiency - By delegating authority to make decisions, work can be completed faster without bottlenecks. Higher employee engagement - Employees feel more invested in their work when given responsibility. This can lead to higher job satisfaction. Improved quality - Those closest to the work are best suited to make quality improvement changes. Development of employees - Team members develop leadership, problem-solving, and interpersonal skills. Flexibility and responsiveness - Teams can rapidly respond to changes in the market or customer needs. Breaks down silos - Cross-functional membership improves collaboration across departments. Aligns with organizational strategy - Clear objectives keep the team focused on the organization's overall goals. What are some challenges or disadvantages? Some potential downsides to consider: Requires management trust - Managers must be willing to give up control. Demands mature team members - Employees must have the skills to work autonomously. Role clarity issues - Lines of authority can become blurred. Conflicts between teams - Competing objectives may foster disagreements. Isolation from larger organization - May lead to too much independence from company goals. Requires training - Significant investment needed to develop team leadership skills. How are mission directed work teams created? The steps to creating effective mission directed work teams include: Define the team's purpose and objectives Select team members with cross-functional expertise Provide team leadership and development training Empower the team with authority and accountability Establish performance metrics and goals Ensure access to resources and information systems Set regular meetings for coordination and problem-solving Provide ongoing coaching and support from management Recognize and reward team accomplishments What is an example of a mission-directed work team? An example would be a new product development team. Management first identifies the goal of developing a new product line. They establish project milestones and budgets. A cross-functional team is created that includes members from engineering, design, marketing, manufacturing, and sales. This team is empowered to drive the entire product development process with minimal oversight. They make decisions on product specs, prototypes, market testing, pricing, promotion, distribution, and so on. The team is accountable for launching on time and on budget. Management monitors progress but avoids micromanaging. This autonomy allows the team to quickly respond to issues and iterate on the product as needed. It encourages employee engagement and problem-solving skills. The diversity of expertise allows holistic and innovative solutions. The clear mission and goals align all departments involved towards a common objective. What skills are required for mission-directed work team members? Successfully participating in and leading mission directed work teams requires certain skills: Project management - Ability to plan workstreams, coordinate schedules, and track progress. Problem-solving - Analyzing issues that arise and developing solutions. Decision-making - Weighing trade-offs and making judgment calls. Communication - Clearly conveying ideas, providing feedback, active listening. Collaboration - Working across functional boundaries, and managing conflicts. Accountability - Taking personal responsibility for the team's performance. Flexibility - Adapting to changing conditions and new information. Critical thinking - Evaluating ideas, processes, and results. Influencing - Building consensus and commitment among team members. Leadership - Coaching, motivating, and guiding the team. What types of measures or metrics can be used to track mission directed work team performance? Metrics allow teams to evaluate their progress and look for areas of improvement: Operational efficiency - Labor hours per unit produced, cost per unit, inventory turns. Schedule adherence - Milestones met on time. Budget adherence - Actual expenses vs. allocated budget. Quality - Defect rates, customer satisfaction, warranty claims. Cross-functional integration - Evidence of collaboration across departments. Employee engagement - Participation levels, absenteeism, turnover. Innovation - New products or processes developed. Continuous improvement - Lean and six sigma metrics like process cycle times. Alignment with company goals - Supervisor assessments, performance reviews. How does management ensure they provide adequate support without micromanaging mission directed work teams? Give the team full authority and responsibility within defined boundaries. Focus on defining the end goals rather than prescribing solutions. Avoid interference in day-to-day decision-making. Act as a facilitator and advisor, not a task master. Provide access to resources, training, tools, and systems. Establish trust through frequent communication and transparency. Conduct regular check-ins to assess obstacles. Develop metrics jointly to gauge progress. Give the team ownership of their performance results. Celebrate wins publicly to reinforce empowerment. Coach team leaders on management skills. Step in only if goals are severely off-track. Be patient and allow teams to learn from mistakes. How do mission-directed teams differ from self-managed teams? There are a few key differences between mission directed work teams and self-managed teams: Mission directed teams are given predefined objectives and goals by management, while self-managed teams define their own goals. Mission-directed teams have more autonomy over decisions related to their work domain, while self-managed teams have autonomy over both day-to-day work and setting their own direction. Mission-directed teams tend to have a narrower scope focused on a specific work process or function. Self-managed teams typically have responsibility for a complete product, service, or business unit. Membership in mission-directed teams is usually cross-functional, while self-managed teams may be focused on a single discipline or function. Mission-directed teams are empowered specifically to increase efficiency and productivity. Self-managed teams focus more holistically on the overall success of their area. Mission-directed teams act semi-autonomously with higher management oversight on strategy alignment. Self-managed teams are more fully autonomous and self-governing. In summary, mission directed teams have prescribed goals but decide how to achieve them. Self-managed teams determine their own objectives as well as how to accomplish them within broader company goals. How can conflict within mission directed work teams be addressed? Establish processes and norms for handling conflict productively. Train members on constructive feedback, active listening, and conflict resolution. Facilitate open discussion of disagreements to understand all perspectives. Focus on interests not positions to find common ground. Use brainstorming and consensus-building techniques. Keep end goals in sight to align differing views. Develop accountability and issue escalation processes. Leverage humor and informal interactions to decrease tensions. Rotate or reassign roles if personalities clash. Involve neutral third-party mediation if needed. Address behavior problems through performance management. Reinforce positive team behavior publicly. Model civil disagreement and constructive debate from leaders. A guide to self-managed teams is available on this link. FAQ What are mission directed work teams? Mission-directed work teams are cross-functional groups of employees empowered by management to autonomously make decisions related to their segment of the organization's work. They are given clear objectives but decide how best to achieve them. Why are mission directed work teams effective? They improve quality, efficiency, and productivity by delegating authority to frontline employees closest to the work. This breaks down bureaucratic barriers and allows faster responses to changing conditions. It also provides employee development and engagement benefits. What makes a successful mission directed work team? Clear goals, mature and trained team members, authority to make decisions, cross-functional diversity, access to resources/systems, trust and support from management, and good team leadership. How much autonomy should mission directed work teams have? They should have full authority over their domain with clear boundaries set by management. Leaders should facilitate, not micromanage. But oversight is needed to ensure alignment with company strategy. What skills do team members need? Problem-solving, project management, communication, accountability, leadership, decision-making, and the ability to collaborate across functions. Members also need maturity to work with minimal supervision. How are conflicts handled within the team? With norms for constructive debate, facilitated compromise focused on shared goals, accountability processes, and mediation if needed. It’s also important to publicly reinforce positive behavior. How Do Mission-Directed Work Teams Differ from Regular Teams?Mission-Directed Work Teams differ from regular teams in their focus on a specific goal or objective. These teams are equipped with the ultimate team operating guide that outlines their mission and objectives, providing a clear direction for their work. This distinct focus sets them apart from regular teams and drives their productivity and success.How is team performance measured? With metrics around quality, efficiency, budget, schedule, alignment with company goals, employee engagement, and continuous improvement or innovation.